Return Policy
We gladly accept returns on all orders of undamaged items within 60 days of the purchase date.
To start a return, email: help@brainbrew.co
Items returned without using our authorized return process will not be eligible for a refund or replacement.
Refunds will be made only in the form of the original payment.
FAQs: What to do if...
01. My item arrived damaged.
If your item arrived to you damaged, we will send you a replacement for free! To start your request for replacement, email: help@brainbrew.co
02. A subscription order processed that I wasn’t ready for.
No problem! You have the ability to log in to your account to manage your subscription. Feel free to delay your next order, swap items, or cancel your plan. It’s up to you!
Looking to return the order? We’ve got you covered. We can accept a return of the unopened item(s) for a refund, minus the cost of the return shipping label fee. To submit your return, email: help@brainbrew.co
03. I accidentally ordered the wrong item.
It happens! We can accept a return of the undamaged item for a refund, minus the cost of the return shipping label fee. To start your return, email: help@brainbrew.co
04. I tried it and didn’t love it.
While some customers immediately fall in love with Brain Brew products, others take time to find their groove. If that sounds like you, we’ve got you covered! Reach out to us help@brainbrew.co to chat about a few options we have to make things right.
05. My order arrived incomplete or with incorrect items.
Oh no, so sorry about this! We are more than happy to make things right. To start the replacement process, email: help@brainbrew.co
Contact form
Please contact us with anything you need.
help@brainbrew.co
1+ (214) 945-3915
Available:
Monday - Friday: 12pm - 6pm
